freshworks

Building reports 11

• Building a new report
• Working with widgets
• Searching for widgets and reports
• Visualizations in Analytics
• Adding a text widget to a report

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Sharing reports 2

• Sharing reports with the team
• Exporting data

How to... 5

• How to group data by more than 2 attributes?
• How to create a custom attribute by combining 2 attributes?
• How to group by conditional fields?
• How to set date range dimension?
• How to change the unit of measure for time-based metrics?

AI features 1

• Freddy Insights

FAQs 11

• What happens to existing private reports created by a user who is deleted from the system?
• What happens to existing shared reports created by a user who is deleted from the system?
• By when can I expect to receive the scheduled widgets and reports on email?
• By when can I expect to receive the data exports on email?
• How do the filters 'In the last 1 Months' and 'In the last 30 Days' differ from each other?

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Advanced Analytics 1

• Advanced funnel chart

Analytics at a glance 5

• Introduction to Analytics and some answers to FAQs
• Breaking down terms used in Analytics
• What's new in Analytics?
• Sub Totals and Grand Totals
• Unified Analytics for Freshworks Customer Service Suite