freshworks

Building reports 11

• Building a new report
• Working with widgets
• Searching for widgets and reports
• Visualizations in Analytics
• Adding a text widget to a report

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Sharing reports 2

• Sharing reports with the team
• Exporting data

How to... 4

• How to group data by more than 2 attributes?
• How to create a custom attribute by combining 2 attributes?
• How to group by conditional fields?
• How to set date range dimension?

FAQs 10

• Why is the date not included in the scheduled widget or report file name that's emailed to recipients?
• Can the owner of a report be changed?
• Who can change the ownership of reports and how?
• What happens to existing private reports created by a user who is deleted from the system?
• What happens to existing shared reports created by a user who is deleted from the system?

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Advanced Analytics 1

• Advanced funnel chart

Analytics at a glance 5

• Introduction to Analytics and some answers to FAQs
• Breaking down terms used in Analytics
• What's new in Analytics?
• Sub Totals and Grand Totals
• Unified Analytics for Freshworks Customer Service Suite