freshworks

To group data by more than 2 attributes, you can use custom attributes. Here's how you can do it. Let's say you want to create a report that gro...

Let's say you want to create a new custom attribute that's a combination of ticket urgency and ticket priority. Perform the following steps to creat...

In Analytics, conditional filters can be applied at metric or widget levels. Understanding this distinction is crucial to ensure that conditional fields wor...

To correctly report on time-based metrics like tickets resolved or new employees, you'll have to configure the date range dimension, i.e the attribut...