freshworks

To group data by more than 2 attributes, you can use custom attributes. Here's how you can do it. Let's say you want to create a report that gro...

Let's say you want to create a new custom attribute that's a combination of ticket urgency and ticket priority. Perform the following steps to creat...

To correctly report on time-based metrics like tickets resolved or new employees, you'll have to configure the date range dimension, i.e the attribut...