Freshworks Analytics automatically picks the best visualisation for your data set but if you'd like to change it, use the dropdown to choose your preferred type. Depending on the data set, you might have a lot of choices or just the one. For e.g., if you're looking for the number of resolved tickets in the last month, the visualisation can't be a donut chart because the result is a number. 


We do a lot of number crunching to serve you the best chart for the right metric. Here's a layout of how the chart selection logic works:


Number of metricsNumber of group by fields
Group by is a date fieldMetric is an aggregate function (sum, max, min, average)
Chart
10NoN/AText, table
11YesN/ALine, pie, bar, horizontal bar, table, summary table, pivot, funnel, donut, area, heat map
11NoN/APie, bar, horizontal bar, table, summary table, pivot, donut, heat map
12YesN/AStacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, summary table, line, bubble, heat map, area
12NoN/AStacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, summary table, bubble, heat map
2-40NoNoSummary table, text, table
2-41NoNoStacked bar, grouped bar, horizontal bar, grouped horizontal bar, table, summary table, pivot
2-41YesNoStacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, table, summary table, line, bubble
2-41/2Yes/NoYesSummary table, bubble, table
>40N/AN/A
Summary table, table, text
>41YesN/ASummary table, table, area, line
>41NoN/ASummary table, table
>42Yes/NoN/ASummary table, table