Freshworks Analytics automatically picks the best visualisation for your data set but if you'd like to change it, use the dropdown to choose your preferred type. Depending on the data set, you might have a lot of choices or just the one. For e.g., if you're looking for the number of resolved tickets in the last month, the visualisation can't be a donut chart because the result is a number. 


We do a lot of number crunching to serve you the best chart for the right metric. Here's a layout of how the chart selection logic works:


Number of metricsNumber of group by fields
Group by is a date fieldThere's a count/average functionChart
10NoNoText, table
11YesNoLine, pie, bar, horizontal bar, table, sheet, pivot
11NoNoPie, bar, horizontal bar, table, sheet, pivot
12YesNoStacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, sheet, line
12NoNoStacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, sheet
2-40NoNoSheet, text, table
2-41NoYesStacked bar, grouped bar, horizontal bar, grouped horizontal bar, table, sheet, pivot
2-41YesYesStacked bar, grouped bar, horizontal bar, grouped horizontal bar, table, sheet, line, pivot
2-41Yes/NoNoSheet, pivot, table
2-42Yes/NoYes/NoSheet, table
>40N/ANoSheet, table
>41YesYes/NoSheet, table, pivot, line
>41NoYes/NoSheet, table, pivot
>42Yes/NoYes/NoSheet, table