Freshdesk Domains to Whitelist in your Firewall
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Modified on: Wed, 12 Jun, 2024 at 8:01 PM
To ensure all functions of Freshdesk work properly, please whitelist these domains in your firewall.
| URL | Description |
| *.amazonaws.com | Downloading the content stored in AWS |
| *.cloudflare.com | Used for content delivery and security |
| *.cloudfront.net | Used for hosting the static contents of the webpage |
| *.freshchat.com | Freshchat integration with Freshdesk |
| *.freshdesk.com | API calls to Freshdesk |
| *.inlinemanual.com | Used for interactive tours, tips, and tutorials |
| *.rtschannel.com | It's a platform service within Freshworks to push notifications/messages inside the product. Some product features like auto-refresh on the ticket list page and in-product notifications are backed by this RTS system. |
| *.s3.amazonaws.com | Uploading data to AWS s3 and downloading data from AWS s3 |
| *.webpush.freshchat.com | Freshchat integration with Freshdesk |
| api.fdcollab.com | Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more. |
| analytics.inlinemanual.com | Inlinemanual is an external app used in Freshdesk to guide the user about the features in Freshdesk using tooltips/dialog boxes. |
| apicdn-wchat.freshchat.com | Freshchat integration with Freshdesk |
| bam.nr-data.net | Used for new relic integration |
| cdn.heapanalytics.com | Used to capture and measure every user action on the website |
| cdnjs.cloudflare.com | Used for content delivery and security |
| heapanalytics.com | Used to capture and measure every user action on the website |
| *.freshdev.io | Used for marketplace integration |
| *.freshworksapi.com | Used for authentication and agent profiles |
| *.fdcollab.com | Freshconnect integration in Freshdesk. It's a collaborator feature in Freshdesk. Learn more. |
| *.myfreshworks.com | Unified authentication system in Freshworks |
| ajax.cloudflare.com | For image loading optimization |
| static.cloudflareinsights.com | For analytics of traffic flowing through Cloudflare |
| cloudflareinsights.com | For analytics of traffic flowing through Cloudflare |
Domains specific to the Support Portal
| URL | Description |
| https://analytics.google.com | Google Analytics to understand user actions |
| *.freshmarketer.com | Freshmarketer integration |
| https://addevent.com | Add event addon in Freshdesk |
| https://netdna.bootstrapcdn.com | Used for fetching CSS file |
| *.freshdesk.com/ | Freshdesk-related calls and content |
| *.cloudfront.net | Hosting of the static content of the website |
| https://i.pravatar.cc | Downloading custom icon |
| https://fonts.googleapis.com/ | Fetching some fonts from Google |
| *.freshworks.com | Integration with the Freshworks portal |
| https://www.googletagmanager.com | Used for adding/updating tags for conversion tracking, site analytics, remarketing, and more |
| https://ssl.google-analytics.com | Just a mirror for www.google-analytics.com |
| https://connect.facebook.net/ | Facebook API |
| https://platform.twitter.com | Twitter API |
| https://s3.amazonaws.com | Fetching content from AWS s3 |
| https://api.ipinfodb.com | Used for IP address geolocation lookup |
| https://load.sumo.com/ | Sending metrics to sumo logic |
| https://q.quora.com | Quora api |
| https://api.autopilothq.com | Autopilot integration for Freshdesk |
Domains specific to the Agent Portal
| URL | Description |
| *.freshdesk.com | Freshdesk-related calls and content |
| https://polyfill.io | Used for fetching the polyfills that are needed by the requesting browser |
| *.freshworks.com | Integration with the Freshworks portal |
| https://browser.sentry-cdn.com | Loading the sentry JavaScript SDK from a CDN |
| https://cdn.headwayapp.co | Headwayapp integration for Freshdesk |
| *.freshcloud.io | Downloading java scripts |
| *.freshconnect.io | Integration with Freshconnect |
| https://fonts.googleapis.com | Downloading fonts from Google |
| https://headway-widget.net | Used for widget badge animation |
| *.freshworksapi.com | Used for authentication and agent profiles |
| *.s3.amazonaws.com | Uploading data to AWS s3 and downloading data from AWS s3 |
| https://rum.haystack.es | Sending frontend metrics to Freshworks internal tool haystack |
| *.getbeamer.com | App used to provide product updates |
| https://static.freshdev.io | Used for marketplace integration |
| https://cdn.surveyserv.com | Used for graphical survey administration |
| *.inlinemanual.com | Used for interactive tours, tips, and tutorials |
| https://heapanalytics.com | Used to capture and measure every user action on the website |
| *.in-freshbots.ai | Integration with the freshbots |
| https://unpkg.com/ | Loading the static content |
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