freshworks

Getting Started with the 'Organization' 8

• What's Neo Admin Center?
• What's the Freshworks Organization? What Does it Mean for Me?
• Navigating to and around the Neo Admin Center
• What is and How Can I Change My Organization URL?
• I am an Existing Customer. What Changes will I Face with the Creation of Organization?

See all 8 articles

Moving an Account to Organization 5

• How Do I Import an Account to My Organization?
• Why Should I Move an Account to an Organization?
• What Happens When I Request to Import an Account from Another Organization?
• What are the Impacts After I Move an Account to My Organisation?
• What Happens When Someone Requests for the Transfer of an Account in My Organization?

Org Admin Role and Custom Roles 5

• Who is an Organization Admin? What Can an Organization Admin Do?
• Can Some Other Person Be Assigned as the Org Admin?
• Can I Remove Someone as an Organization Admin?
• Can an Organization Admin Modify Users' Profiles?
• A complete guide to admin roles within Neo Admin Center

Past Feature Releases 2

• Changes to the Freshworks switcher with the release of Organisation feature
• Organization Feature - Release Notes

Billing 1

• Self-serve Billing Portal

Trial 0

Support articles on Freshworks' Sign In 8

• How Can I Secure Access to My Freshworks Accounts?
• I Forgot My Password. How Can I Reset It?
• I Want to Change My Password. How Can I Do It?
• How Can I Customize the Password Policy for My Organization?
• My Account is Locked. How Can I Unlock My Account?

See all 8 articles

Single Sign-On (SSO) 17

• Here is What You Need to Know About the New Security UI
• What is Single Sign-On (SSO)? How does SSO work?
• Terms and their Definitions to Understand SSO better
• How to Implement Single Sign-On (SSO) for Freshworks?
• How to Configure SSO with a SAML 2.0 Identity Provider?

See all 17 articles

Two-Factor Authentication 6

• How Can I Enable/Disable Two-Factor Authentication?
• I Lost My Device That is Used to Configure 2FA. How Can I Log In?
• How Can an Organization Admin Enforce 2FA as a Policy for All or Some Users in the Organization?
• I Have Lost Both the Device and the Recovery Codes Needed to Finish 2FA. How Can I Log in to My Account?
• How Can an Organization Admin Send Recovery Codes to the User?

See all 6 articles

Session Management 3

• Can I Specify The Number of Concurrent/Parallel Sessions A User of My Organization Can Have Active?
• How can I configure Session Timeout?
• How can configure Idle Session Timeout?

Trial 3

• How can I choose the right plan?
• How can I purchase/activate a subscription?
• How can I switch currency during purchase?

Customer 9

• How can I buy more licenses?
• How can I decrease the number of licenses?
• How can I upgrade my subscription plan?
• How to add add-ons to my plan?
• How can I move to a lower plan?

See all 9 articles

Frequently Asked Questions 1

• FAQs on Offline Billing

Offline Customers 1

• Unified Billing Experience for Offline Paying Customers

Analytics at a glance 6

• Introduction to Analytics and some answers to FAQs
• Breaking down terms used in Analytics
• How do I set date range dimension?
• What's new in Analytics?
• Sub Totals and Grand Totals

See all 6 articles

Building reports 11

• Building a new report
• Working with widgets
• Searching for widgets and reports
• Visualisations in Analytics
• Adding a text widget to a report

See all 11 articles

Sharing reports 2

• Sharing reports with the team
• Exporting data

AI features 1

• Freddy Insights

FAQs 9

• Why is the date not included in the scheduled widget or report file name that's emailed to recipients?
• Can the owner of a report be changed?
• Who can change/transfer ownership of reports and how?
• What happens to existing private reports created by a user who is deleted from the system?
• What happens to existing shared reports created by a user who is deleted from the system?

See all 9 articles

Getting started with Chatbots 13

• How to build a simple bot flow with Freddy Self-service
• Configuring dialogs in Freddy Self Service
• What are the differences between the input options in the bot builder?
• Customizing your bot widget
• Versioning in Freddy Self-service bots

See all 13 articles

Multilingual Chatbots with Freddy 3

• Languages supported in Freddy Self-service
• Configuring multilingual support in Freddy Self-service
• Deploying multilingual bots with Freddy Self-service

Chatbot Integrations 2

• Integrating Freshdesk with Freddy Self-service
• Assign a conversation to a Freshchat Agent from chatbot

Advanced configuration in Chatbots 7

• Using functions in the bot builder
• Setting up parameters for contextual support
• Bot activities
• How to set up custom properties (attributes) in Freddy Self-service?
• Using custom Javascript functions in Freddy Self-service bots

See all 7 articles

Chatbots FAQs 4

• The A-Z of the Bot Builder in Freddy Self-service
• Freddy Self-service billing FAQs
• What are the input options supported by the Freddy Self-service bot?
• What are the differences between using the Freddy Self-service widget and the Conversations widget?

Deploying your Chatbots on your support channels 8

• Deploying the bots on your website
• Deploying your Freddy Self-service bot on the Freshchat widget
• Use Freddy Self-service widget and assign to Freshchat agent
• Using different bot flows for multiple Freshchat channels/topics
• Common troubleshooting tips while integrating Freshchat with Freddy Self-service

See all 8 articles

Freshworks Support 1

• How Do I Create a HAR File From My Browser to Send to the Freshworks Support Team?

Dev Experience 1

• Getting started with Freddy Copilot

Marketplace 1

• Getting started with apps from the Global Apps Framework

Remote Authentication and Single Sign On 4

• Single Sign-On in Freshdesk
• Configuring custom SSO policies under Org
• Setting up single sign-on for your WordPress users
• Reauthorization of custom mailbox

Security 11

• Restrict access to your support portal using IP address
• Password policy
• Restricting helpdesk access to certain domains ( Domain whitelisting)
• TLS V1.1 support deprecation
• Allowlist NAT IPs

See all 11 articles

Policies 9

• Ticket Archiving
• Spam and trash
• Freshworks - Terms of Service (ToS) Update - March 2019
• Freshworks Privacy - Update
• Freshworks - Terms of Service (ToS) Update - April 2020

See all 9 articles

HIPAA Compliance 1

• HIPAA Configuration Guide

Freshworks Neo Admin 3

• What is Freshworks Neo Admin Center?
• Organization Admins in Neo Admin Center
• How to Access Freshdesk with Freshworks Neo Admin Center

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