The Organization enables centralized management over all your users and accounts. As part of the feature rollout, we are grouping all your accounts across Freshworks products into one Organization. But, if you think your accounts are incorrectly configured in different Organizations, please have them all imported into one Organization. Here's how you can do it. 

Note: As a user of the Organization, if you are not mapped to a particular account in the Organization, you will not be able to see that account in the Freshworks Switcher or in your home page.  

On the home page of the Neo Admin Center, enter the account domain URL of the account that you want to transfer to your Organization, and click on the 'Move Account' button. Please note that you can import accounts, which are present in the same data center region as your Organization.

Note: You can also click on the 'Move existing account' link on your Freshworks Switcher pane to move an account to your Organization. 



Freshworks Switcher Pane: Move existing account


Here are a few things to keep in mind before you move an account to your Organization. Please follow these instructions carefully as this cannot be undone later. 

  • Once a request is placed to move an account to your Organization, an approval request is sent to the Organization admin of that account. 
  • Once the request for account transfer is approved, the account will become part of your Organization. All the users of that account (even if they are not part of the Organization before) will automatically become users of this Organization. 
  • Post successful transfer, an email will be sent to both the Organization admins, notifying them of the change.
  • All subsequent logins to the account will be redirected through this Organization. Security policies, including password policies, custom SSO and other login methods of this Organization, will be applied subsequently.
  • Account-level configurations will remain unchanged, including agent access, groups, subscription, and plan. Except for how the user logs into the account, he/she can continue to use the account like how they have been using previously. 
  • Freshconnect data associated with the account being transferred will not be carried over to this Organization.


What happens after I request for import of an account

An approval request will be sent to the Organization Admin of the account you have requested to import. Once he/she approves this movement of account across the Organization, the account will be successfully moved to your Organization.

You can see the requests sent by you under the "All Requests" section. If you want to cancel any request you have sent, just click on the 'Cancel' button. 


If you need further assistance, please feel free to write to [email protected] with your queries. We're more than happy to help.