Authentication and Security

With Organization, you can centrally configure numerous security policies that include custom policies for specific accounts, Contact SSO, SSO using trusted IdPs, and custom password policy. In this section, we will provide you with answers to any question that you might have regarding login and security.

Support articles on Freshworks' Sign In

Organization enables you to simplify the login experience for your agents and contacts. You can define and enforce numerous security policies to suit your Organization's needs. Here are answers to some questions you might have regarding login.

Single Sign-On (SSO)

The solution articles below detail how to configure Single Sign-On (SSO) for Freshworks with SAML, OAuth2, OpenID Connect (OIDC), or JWT using various Identity Providers (IdP) like ADFS, OneLogin, Okta, or Azure AD. Also, learn how to configure SSO for contacts or multiple SSO for accounts in your organization using custom policy.

Two-Factor Authentication

Session Management

Every time you log in to Freshworks on a device, a session is created. Under Security in the Neo Admin Center, configure various settings like session inactivity timeout, default session timeout, and the number of active sessions a user can have at a time.

Passkey-based authentication