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Single Sign-On (SSO)

The solution articles below detail how to configure Single Sign-On (SSO) for Freshworks with SAML, OAuth2, OpenID Connect (OIDC), or JWT using various Identity Providers (IdP) like ADFS, OneLogin, Okta, or Azure AD. Also, learn how to configure SSO for contacts or multiple SSO for accounts in your organization using custom policy.

What is Single Sign-On (SSO)? How does SSO work?
In this article, we'll briefly talk about Single Sign-On and how it works.  If you are looking for specific information about SSO for Freshworks or con...
Mon, 22 Jun, 2020 at 12:16 PM
How to Implement Single Sign-On (SSO) for Freshworks?
Single Sign-On (SSO) is a system that lets users securely authenticate multiple cloud applications by logging in only once in a managed authentication syste...
Mon, 22 Jun, 2020 at 12:29 PM
How to Configure SSO with a SAML 2.0 Identity Provider?
You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc. ...
Wed, 24 Jun, 2020 at 11:03 AM
How to Configure SSO with OpenID Connect?
You can use Single Sign-on (SSO) to log into your Freshworks account via OpenID Connect. It is an industry-standard supported by identity providers such as ...
Thu, 2 Jul, 2020 at 5:00 PM
How to Configure SSO with OAuth 2.0?
OAuth 2.0 is an authorization framework for third-party applications. On behalf of a resource owner, third-party applications like Freshworks use OAuth 2.0 ...
Thu, 2 Jul, 2020 at 4:53 PM
How to Configure SSO with Custom JWT implementation?
You can use Single sign-on (SSO) to log into your Freshworks account via JWT. To learn more about SSO, refer to these articles below. SSO Overview Im...
Mon, 29 Jun, 2020 at 4:39 PM
How to Configure SAML 2.0 for Freshworks using OneLogin?
You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc. ...
Mon, 22 Jun, 2020 at 1:33 PM
How is the Authentication Data Securely Exchanged between IdP and SP?
Single Sign-On (SSO) is a system that lets users securely authenticate multiple cloud applications by logging in only once in a managed authentication syste...
Mon, 22 Jun, 2020 at 1:36 PM
Terms and their Definitions to Understand SSO better
Here are a few definitions of terms that you might encounter as you learn more about SSO: Service Provider (SP) provides IT solutions and/or services to ...
Mon, 22 Jun, 2020 at 1:37 PM
What is and How to Configure Agent SSO and Contact SSO for an Organization?
Your customers are added as contacts in Freshdesk. Today, you can enable SSO login for both your agents and contacts.  Here's how you can configure Ag...
Mon, 22 Jun, 2020 at 1:41 PM