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Session Management

Every time you log in to Freshworks on a device, a session is created. Under Security in the Neo Admin Center, configure various settings like session inactivity timeout, default session timeout, and the number of active sessions a user can have at a time.

Can I Specify The Number of Concurrent/Parallel Sessions A User of My Organization Can Have Active?
You can specify the number of concurrent/parallel sessions a user of my organization can have active from the Neo Admin Center.   Every time you log i...
Fri, 4 Jul, 2025 at 11:39 AM
How can I configure Session Timeout?
Every time a user logs in to a Freshworks account on a device, a "session" is created. If you’ve logged into your account using different browsers...
Wed, 5 Jul, 2023 at 4:02 PM
How can configure Idle Session Timeout?
Every time a user logs in to a Freshworks account on a device, a "session" is created. If you've logged into your account using different brow...
Wed, 5 Jul, 2023 at 4:03 PM
How can I terminate active sessions of my users?
When you log into any of your Freshworks accounts, a "session" is initiated on that device. If you access your account from multiple browsers or d...
Fri, 1 Aug, 2025 at 12:36 PM