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Support articles on Freshworks' Sign In

Organization enables you to simplify the login experience for your agents and contacts. You can define and enforce numerous security policies to suit your Organization's needs. Here are answers to some questions you might have regarding login.

How Can I Secure Access to My Freshworks Accounts?
Org Admins can configure multiple policies that will ensure your users are securely accessing the Freshworks accounts. Here are a few things you can do: ...
Wed, 5 Jul, 2023 at 3:52 PM
I Forgot My Password. How Can I Reset It?
You can reset your password from the Freshworks login screen. Here's how! At the time of log-in, you can click on the "Forgot Password"...
Wed, 5 Jul, 2023 at 3:55 PM
I Want to Change My Password. How Can I Do It?
You can change your password from within your Freshworks' account. Here's how!  Log into your Freshworks account using your Org URL. In your Dashb...
Wed, 5 Jul, 2023 at 3:56 PM
How Can I Customize the Password Policy for My Organization?
As an Org Admin, you can choose the default login method under which you can opt for either a pre-set password policy or a custom password policy. Here’s ho...
Wed, 5 Jul, 2023 at 3:57 PM
My Account is Locked. How Can I Unlock My Account?
Your Freshworks account is locked due to multiple invalid login attempts. Your account will be automatically unlocked after 2 hours. In order to unlock it i...
Wed, 5 Jul, 2023 at 3:58 PM
What is the Purpose of Introducing the New Freshworks’ Sign In?
With the intent of enabling users to log in to all Freshworks products with the same credentials, we introduced the new Freshworks sign-in. You will be redi...
Wed, 5 Jul, 2023 at 3:59 PM
I am a Customer Who Uses Only One Product of Freshworks. How Am I Getting Benefitted from Freshworks' Sign In?
With the new Freshworks' sign in, we are adding another layer of security that enables you to define policies like custom password policy that will ma...
Wed, 5 Jul, 2023 at 4:00 PM
How to configure Passwordless Authentication?
About Passwordless Authentication Passwordless Authentication is a login method that creates an experience that is seamless for the users and secure for th...
Wed, 5 Jul, 2023 at 4:00 PM