Org Admins can configure multiple policies that will ensure your users are securely accessing the Freshworks accounts. Here are a few things you can do: 

  • You can opt to choose the Default security policy that comprises of Freshworks login managed by a password policy or/and Google Login or/and SSO login that will be applicable to all admins/agents logging into the accounts of the organization.

  • You can also create custom policies to configure SSO for contacts (Your customers in Freshdesk) or to cater to agents in a specific portal/account. 

  • Users can also opt to configure two-factor authentication.