Freshworks "organization" helps you group all your accounts and users and manage the common policies from one central place including policies related to security, authentication, user provisioning and billing.


Whom will it impact?

  • Only Account admins

  • Regular users/agents will continue to use the products as is without any change in the user behaviour.

    

How does it impact?

  • Once the Organization feature is enabled for you, all the subsequent logins will be redirected to your Freshworks Login URL (which you customize as explained above) and your users are expected to enter their username / password as usual.

  • Your users can continue to use the same username / password and don't have to take any other additional steps as part of this release.

  • Going forward, Admins will be able to manage their users & accounts from the Org Dashboard and as such, it doesn't have any operational impact to the rest of the users.


What should you do?

  • Once this feature is enabled, please group all the accounts that you want to manage in this Organization. If they are not already grouped by us, you can add them by going to the Org Dashboard and importing the account from the Org Dashboard.



As part of the release, we have auto assigned an Freshworks Org Domain automatically for you - for example, https://awesomecompany.freshworks.com. If you would like to change it or customize it to suit your branding needs, you can do so by going to Organization Profile in the Org Dashboard and clicking on Change Domain button.


What features did we launch as part of this release?

  • As part of our first release, we prioritized the security related features and have enabled admins to configure the security policies from the Org Dashboard.

  • You will be able to configure OAuth2 / SAML / OIDC SSO configuration from the org dashboard to govern access to your Freshworks accounts.

  • You will also be able to enable / disable password based authentication or Google Login based on your needs.

  • You will be able to customize the Freshworks Org URL to suit your branding needs

  • You will be able to group all your accounts under one organization for easier administration and policy management.


When will this be enabled for you?

We are rolling out this feature for our customers gradually over the next couple of weeks. If you would like to have this enabled immediately, please reach out to support@freshworks.com and we will do it for you!


What does the upcoming roadmap look like?

  • We are currently working on making our security and authentication policies more configurable and manageable by introducing features like 2FA, configurable password policies, auditing user’s login activity etc.

  • We are also working on unifying billing across all Freshworks accounts to make it easy and simple for you!

  • You can take a look at our public roadmap here for your ready reference.


If you have more questions or would like to take a deeper look, please feel free to reach out to support@freshworks.com and we will be happy to answer any of your questions.