freshworks

Remote Authentication and Single Sign On 4

• Single Sign-On in Freshdesk
• Configuring custom SSO policies under Org
• Setting up single sign-on for your WordPress users
• Reauthorization of custom mailbox

Security 9

• Restrict access to your support portal using IP address
• Password policy
• Restricting helpdesk access to certain domains ( Domain whitelisting)
• TLS V1.1 support deprecation
• Secure attachments

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Policies 9

• Ticket Archiving
• Spam and trash
• Freshworks - Terms of Service (ToS) Update - March 2019
• Freshworks Privacy - Update
• Freshworks - Terms of Service (ToS) Update - April 2020

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HIPAA Compliance 1

• HIPAA Configuration Guide

Freshworks Neo Admin 3

• What is Freshworks Neo Admin Center?
• Organization Admins in Neo Admin Center
• How to Access Freshdesk with Freshworks Neo Admin Center