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Policies

Ticket Archiving
In order to enhance the performance of your helpdesk, Freshdesk will archive closed, inactive tickets. This way, every time the helpdesk pulls up ticket co...
Fri, 29 Mar, 2019 at 11:51 AM
Spam and trash
You can mark tickets as spam or delete tickets automatically and manually. This way, unwanted tickets don't clutter your agents' ticket list and...
Mon, 27 Nov, 2017 at 11:36 PM
Freshworks - Terms of Service (ToS) Update - March 2019
We have updated our Terms of Service (ToS), Privacy Notice (Notice) and Data Protection Addendum (DPA) which will become effective on March 18, 2019. We en...
Fri, 27 Mar, 2020 at 2:57 PM
Freshworks Privacy - Update
We have updated our Privacy Notice ('Notice') that will take effect from October 1st, 2019. We encourage you to read our notice completely and let...
Tue, 17 Sep, 2019 at 4:37 PM
Freshworks - Terms of Service (ToS) Update - April 2020
We have updated our Terms of Service (ToS) and Privacy Notice (Notice), which will become effective on April 03, 2020. We encourage you to read them complet...
Fri, 27 Mar, 2020 at 3:14 PM
Freshworks - Terms of Service (ToS) Update - May 2020
We have updated our Terms of Service (ToS) and Privacy Notice (Notice), which will become effective from May 25, 2020. We encourage you to read them complet...
Thu, 18 Jun, 2020 at 12:16 PM
Freshworks - Privacy Policy Update - June 2020
We have updated our sub-processor page which will become effective on June 20, 2020. Please go through the page thoroughly and let us know if you have any ...
Fri, 5 Jun, 2020 at 9:21 PM