Security
You can restrict support agents and customers who can login your support portal to certain IP addresses. Once you enable Whitelist IP address in your porta...
Mon, 4 Feb, 2019 at 11:07 AM
You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...
Tue, 16 Jun, 2020 at 11:36 AM
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, on...
Fri, 21 Sep, 2018 at 12:56 AM
With Freshdesk’s emphasis on security and keeping it up-to-date, SAML SSO on Freshdesk now supports SHA256 certificates while the older SHA1 certificates ...
Tue, 10 Oct, 2017 at 4:54 PM
From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...
Mon, 30 Mar, 2020 at 1:08 PM
With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only a...
Mon, 6 Apr, 2020 at 8:23 PM