Security
You can restrict support agents and customers who can log in to your support portal to certain IP addresses. Once you enable IP range restriction in your p...
Tue, 10 Dec, 2024 at 11:46 AM
You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...
Mon, 3 Jul, 2023 at 2:54 PM
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, onl...
Tue, 25 Jun, 2024 at 11:17 AM
From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...
Mon, 30 Mar, 2020 at 1:08 PM
You have to allowlist certain IPs from your end to ensure that we can serve you better from a security and performance perspective. Add these IPs to you...
Thu, 27 Mar, 2025 at 11:24 AM
Freshworks is committed to implementing and updating security controls to ensure information systems and customer data used as part of our offerings are pro...
Fri, 23 Jun, 2023 at 4:23 PM
This article provides details on configuring the content security policy (CSP) for Freshdesk portal layout customization. CSP is a security layer that prote...
Wed, 1 Feb, 2023 at 4:03 PM
New Static IPs for all regions (June 2024) Allowlist the following static IPs so your agents can access Freshdesk via VPN 162.159.140.147 172.66.0.145 ...
Fri, 7 Jun, 2024 at 3:36 PM
You can control agents and customers from sending and receiving specific file types while exchanging messages on tickets. For example, you can block cu...
Tue, 10 Dec, 2024 at 12:52 PM
Freshdesk has security features for email attachments. These are listed in this article. This article contains: Secure your attachments going out fr...
Wed, 16 Oct, 2024 at 4:45 PM