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Security

Restrict access to your support portal using IP address
You can restrict support agents and customers who can log in to your support portal to certain IP addresses. Once you enable IP range restriction in your p...
Tue, 1 Dec, 2020 at 12:19 PM
Password policy
You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...
Tue, 16 Jun, 2020 at 11:36 AM
Restricting helpdesk access to certain domains ( Domain whitelisting)
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, on...
Fri, 21 Sep, 2018 at 12:56 AM
Freshdesk SAML SSO now supports SHA256 certificates - Phasing out SHA1 Certificates
With Freshdesk’s emphasis on security and keeping it up-to-date, SAML SSO on Freshdesk now supports SHA256 certificates while the older SHA1 certificates ...
Tue, 10 Oct, 2017 at 4:54 PM
TLS V1.1 support deprecation
From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...
Mon, 30 Mar, 2020 at 1:08 PM
Secure attachments
With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only a...
Mon, 6 Apr, 2020 at 8:23 PM