You can use Single sign-on (SSO) to log into your Freshworks account via existing SAML-enabled ID providers, such as Active Directory, OneLogin, Okta, etc. 


To learn more about SSO, refer to these articles below.


Add Freshworks as an application to Okta Dashboard

  1. Log into Okta as an Admin. 

  2. From the Admin Dashboard, click on ‘Applications.’



Note: You can use the shortcuts to easily add (Add Application button) and assign (Assign Applications button) applications. 


  1. Under the Applications page, click on the ‘Add Application’ button. 



  1. Search for Freshworks. Click on the ‘Add’ button.

  2. Enter the required information under General Settings, and then click Next.

  3. Click on ‘Sign On’ to configure SSO.


You can simulate an IdP-initiated Flow with the Bookmark App. Here’s how!


Configure SSO for Freshworks using Okta

  1. Login to your Freshworks account as an administrator. Simultaneously, login to your Okta Admin Dashboard. 

  2. From Freshworks' Dashboard, you will be presented with the ACS URL and Entity ID. Copy the values and enter the values in the relevant fields in the Okta portal. 

Note: From the Assertion Consumer Service(ACS) URL, make a note of your Customer ID. For example, if your Assertion Consumer Service URL is: https://freshworksssotest.freshworks.com/sp/SAML/a1b2c3d4/callback, your Customer ID is a1b2c3d4.



  1. In Okta, select the Sign On tab for the Freshworks SAML app, then click Edit. The metadata link will be visible under the ‘View Setup Instructions’. Click on it get information for the following fields:

  • Entity ID (or Metadata ID)

  • SAML SSO URL (or Login URL)

  • Security Certificate (or x.509 certificate)

  1. Copy and paste in relevant fields in the Freshworks dashboard and click on save. 

  2. Back to Okta, under the Sign On tab for the Freshworks SAML app, enter your Customer ID value you made a copy of in step 2 into the corresponding field and click on save. 



Done! You have configured SAML 2.0 for Freshworks using Okta :D



If you need further assistance, please reach out to our support team. We are more than happy to help.