You can use Single Sign-on (SSO) to log into your Freshworks account via OpenID Connect. It is an industry-standard supported by identity providers such as Azure Active Directory, Google G-Suite, Okta, and OneLogin.
To learn more about SSO, refer to these articles below.
How does OpenID Connect work?
OpenID Connect is a simple identity layer built on top of the OAuth 2.0 protocol, which allows service providers (SP) like Freshworks to verify the identity of a user based on the authentication performed by an identity provider (IdP). We obtain basic profile information about the user in a secure manner, thus allowing us to grant access to the Freshworks application.
Any change the users make to their account (first name, last name, email) is synced back to their Freshworks profile. The only user data that is necessary for Freshworks is a unique identifier for each user i.e. user's first name, last name, and email. Freshworks doesn't store passwords.
Step-by-step process on how to configure SSO with OpenID Connect
Log in using your Org URL and navigate to the Org Dashboard. Click on the Security icon in the sidebar. You can define a default security policy that will be applicable for all users in the organization including admins/agents. You can scroll down to turn on the Single Sign-On option and choose OpenID Connect as the login method.
Note: Org Admins are the only ones who can configure SSO.
Note: You can access the Organization Dashboard by opening the Freshworks Switcher and clicking on your organization link.
You will be presented with the following fields that you need to fill with the information you get from the IdP side:
Authorization URL (to redirect to the login page of IdP, if not already logged in)
Access token URL (to get the user access token)
Logout URL (optional - user will be redirected to this page on logout)
Use the Redirect URL provided by Freshworks in your Identity provider configuration.
Click on the Save button.
Params to be shared
If you need further assistance, please feel free to write to firstname.lastname@example.org with your queries. We're more than happy to help.