You can integrate your Freddy Self-service bot with your Freshchat accounts to serve your bot on Freshchat ’s BYOB (Bring Your Own Bot). Integrating your Freddy Self-service bot with Freshchat enables you to move incoming chats between your agents and bots. When your customers are talking to your bot and need a live agent, your agents can take over. Once the agent resolves the ticket, the conversation is handed back to the bot.
You can either use the native Self-service bot widget or use the Conversations widget.
- The bot can be deployed in the Conversations widget using the Freshchat + Live Agent assist integration. You can learn more about setting up this integration here.
- You can also set up agent handover from the bot widget to Freshchat with Bot widget + Live Agent assist integration. Learn more about setting up this integration.
Each of the customer-facing widgets has specific features. Prioritize your needs and use-cases before making a choice. Here's a short summary:
Using the Conversations widget
Using the Freddy Self-service bot widget
Please write to firstname.lastname@example.org if you have any more questions, we'll be happy to help you.