freshworks

Getting started with Chatbots 13

• How to build a simple bot flow with Freddy Self-service
• Configuring dialogs in Freddy Self Service
• What are the differences between the input options in the bot builder?
• Customizing your bot widget
• Versioning in Freddy Self-service bots

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Multilingual Chatbots with Freddy 3

• Languages supported in Freddy Self-service
• Configuring multilingual support in Freddy Self-service
• Deploying multilingual bots with Freddy Self-service

Chatbot Integrations 2

• Integrating Freshdesk with Freddy Self-service
• Assign a conversation to a Freshchat Agent from chatbot

Advanced configuration in Chatbots 7

• Using functions in the bot builder
• Setting up parameters for contextual support
• Bot activities
• How to set up custom properties (attributes) in Freddy Self-service?
• Using custom Javascript functions in Freddy Self-service bots

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Chatbots FAQs 4

• The A-Z of the Bot Builder in Freddy Self-service
• Freddy Self-service billing FAQs
• What are the input options supported by the Freddy Self-service bot?
• What are the differences between using the Freddy Self-service widget and the Conversations widget?

Deploying your Chatbots on your support channels 8

• Deploying the bots on your website
• Deploying your Freddy Self-service bot on the Freshchat widget
• Use Freddy Self-service widget and assign to Freshchat agent
• Using different bot flows for multiple Freshchat channels/topics
• Common troubleshooting tips while integrating Freshchat with Freddy Self-service

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