freshworks

You can handover the conversation from the bot to an agent on Freshchat . You can either use the Freddy Self-service widget or the Freshchat widget. 

TABLE OF CONTENTS

• Using the Freddy Self-service bot widget
• If you are using the Freshchat widget

If you are using the Freddy Self-service bot widget

• If you are using the Freddy Self-service bot widget, you can handover the conversation to a Freshchat agent. Learn more here.
• Open the dialog where the handover should happen > Actions > Assign to an agent
  

If you are using the Freshchat widget

• You can use the Freshchat widget to deploy your bots. Learn more here.
• Open the dialog where the handover should happen > Actions > Assign to agent > pick the Freshchat group to which the chat needs to be assigned

Note: Using the Freshchat widget to deploy the bot through the BYOB allows you to pick Agent groups

• You can also choose to resolve the conversation by picking Actions > Resolve conversation, which will resolve the conversation
  
  

Please write to freshbots-support@freshworks.com if you have any more questions. We'll be happy to help you.