• I do not have a saved card in my subscription (I pay offline). Will my online upgrades require a card?
  As an offline customer, you do not have to pay online for your upgrade. You will be assigned a credit limit. We have a dynamic mechanism to arrive at your credit limit based on your current subscriptions. We recommend prompt payment of invoices to ensure that your credit limit is not affected. Once your upgrade is processed, an invoice will be sent. You will have to pay it using your preferred mode of payment within the stipulated duration.
  
  
• What is my credit limit? Can I view it? 
  We have a dynamic mechanism to arrive at your credit limit based on your current subscriptions. We recommend prompt payment of invoices to ensure that your credit limit is not affected. While you cannot view it on the dashboard, you will be notified at checkout, if you are going beyond your credit limit.
  
  
• I am trying to make an online transaction but unable to do so. What could be the reason? 
  If you are unable to proceed with an online transaction, the reasons could be any of the following:
  a)Your transaction is exceeding the currently available credit limit
  b)There are overdue invoices for which the last due dates have expired
  c) Your transaction value is exceeding the fixed transaction limit given
  
  If you have pending invoices, we recommend that you pay them and try to transact again. If you still face difficulties, please write to us on billing@freshworks.com or reach out to your assigned TAM.
  
  
• Can I transact when I already have overdue invoices?
  In case you have overdue invoices for your subscription, you will be restricted from making any more online transactions. 
  
  
• Can I opt for a lower plan or reduce the number of licenses or change my billing frequency online as an offline paying customer?
   The online module does not support these operations currently. Please reach out to your account manager or write to billing@freshworks.com for support on these.