With Freshworks, you scale when you are ready to! If you’re expanding your team and need to increase the number of users in your current plan, you can do that in a few easy steps.
Go to the My Subscriptions window. You can access Subscriptions from the switcher.
If you have a single subscription, you will directly see the Subscription Summary. If you have more than one, you will have to choose the Subscription you wish to manage as shown below. 
Select Edit next to the Plan and User section on the screen. 
In the text box under Total Users enter the number of new licenses you need. The billing amount will change accordingly.
Click on Confirm.
Note: If you pay online (have a saved card in your subscription), you will notice a transaction on your credit card matching the invoice amount.
If you do not have a card saved in your subscription (you are an offline paying customer), you will have to clear the newly generated invoice in the stipulated time frame for uninterrupted subscription access.
For more information, you can write to billing@freshworks.com.
Scroll down and click Update Subscription.
Note: If you pay online (have a saved card in your subscription), you will notice a transaction on your credit card matching the invoice amount.
If you do not have a card saved in your subscription (you are an offline paying customer), you will have to clear the newly generated invoice in the stipulated time frame for uninterrupted subscription access.
For more information, you can write to billing@freshworks.com.