Use of Cookies

This Cookie Statement explains how Freshdesk uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are and why we use them, as well as your rights to control our use of them.


What are Cookies?

Cookies are small pieces of information stored on your hard drive, not on Freshdesk. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.


Why do we use cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience of our product. Third parties serve cookies through our product for analytics purposes. This is described in more detail below.


Cookies served through our product

The different cookies served through our product the and purposes they perform are described in the table below 

 

Cookie provider

List of cookies

Freshdesk internal cookies

_helpkit_session    

helpdesk_node_session

user_credentials

return_uri/return_to

falcon_enabled

session_token    

_x_m

_x_w

template_show_tab

scenario_show_tab

tag_sort_key

filter_name

order_type

wf_order

wf_order_type

session_state

order

Google Analytics

__utm*

Website

helpdesk_url

Heap Analytics

_hp2_*

Beamer notifications

_BEAMER_

Freshmarketer

zarget_*

fm_sid_*