Freshworks Analytics supports the following chart types for your visualization needs.
- Area chart
- Bar chart
- Bubble chart
- Donut chart
- Grouped bar chart
- Grouped horizontal bar chart
- Heat map
- Horizontal bar chart
- Line chart
- Matrix table
- Pie chart
- Stacked bar chart
- Stacked horizontal bar chart
- Summary table
The application automatically selects the best visualization for your data set but you can use the dropdown to choose your preferred chart type. Depending on the data set, you might have a lot of choices or just the one. For example, if you're looking for the number of resolved tickets in the last month, the visualization can't be a donut chart because the result is a number.
Here's a layout of how the default chart selection logic works:
| Number of metrics | Number of group by fields | Group by is a date field | Metric is an aggregate function (sum, max, min, average) | Chart type |
| 1 | 0 | No | N/A | Text, table |
| 1 | 1 | Yes | N/A | Line, pie, bar, horizontal bar, table, summary table, pivot, funnel, donut, area, heat map |
| 1 | 1 | No | N/A | Pie, bar, horizontal bar, table, summary table, pivot, donut, heat map |
| 1 | 2 | Yes | N/A | Stacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, summary table, line, bubble, heat map, area |
| 1 | 2 | No | N/A | Stacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, matrix, table, summary table, bubble, heat map |
| 2-4 | 0 | No | No | Summary table, text, table |
| 2-4 | 1 | No | No | Stacked bar, grouped bar, horizontal bar, grouped horizontal bar, table, summary table, pivot |
| 2-4 | 1 | Yes | No | Stacked bar, grouped bar, stacked horizontal bar, grouped horizontal bar, table, summary table, line, bubble |
| 2-4 | 1/2 | Yes/No | Yes | Summary table, bubble, table |
| >4 | 0 | N/A | N/A | Summary table, table, text |
| >4 | 1 | Yes | N/A | Summary table, table, area, line |
| >4 | 1 | No | N/A | Summary table, table |
| >4 | 2 | Yes/No | N/A | Summary table, table |
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