Single Sign-On (SSO) is a system that lets users securely authenticate multiple cloud applications by logging in only once in a managed authentication system. To know more, click here


This article will guide you on how to implement SSO for the Freshworks suite of products. 

  1. Log in using your Org URL. It should look something like this: yourcompany.freshworks.com 

    Note: You can access the Organization Dashboard by opening the Freshworks Switcher and clicking on your organization link.


  2. Click on the ‘Security’ icon in the left sidebar. 

  3. You can define a default security policy that will be applicable for all users in the organization including admins/agents or create custom policies to configure SSO for contacts or to cater to agents in a specific portal.

  4. Under a policy, you can scroll down to configure the SSO with SAML/OAuth 2/OIDC/JWT. 



We have provided a detailed guide for configuring single sign-on settings for each of the protocols below: