freshworks

Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...

When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...

Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...

You can set custom properties or attributes picked up from your customer and bot’s conversation. You can set these custom properties either for the customer...

Freddy Self-service allows you to use Javascript (JS) functions when you want to perform a set of actions if these actions aren’t available by default. Let&...

Named-entity recognition (NER) is the ability of your bots to identify and retrieve customer information and properties from a conversation. In the bot buil...