freshworks

Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...

When a customer is visiting your website, portal, or app — they might want to reach out to get help. Setting up a bot in these places will thus help your cu...

Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...

Attributes let you define custom ticket properties and customer properties. With the help of attributes, you will be able to store relevant information at a...

Make use of Javascript (JS) functions when you want to perform a set of actions with the Freddy Self-service bot when the actions aren't available by d...