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Customer

Everything you need to navigate the billing module as a paid customer.

How can I buy more licenses?
At Freshworks, you can scale at your own pace! If you’re expanding your team and need to increase the number of users in your current plan, you can do that ...
Wed, 30 Nov, 2022 at 11:59 AM
How can I decrease the number of licenses?
Go to the My Subscription window from the switcher.  From the My Subscriptions screen, select Manage Plan.  In the text bo...
Wed, 13 Jul, 2022 at 2:39 PM
How can I upgrade my subscription plan?
All changes to your billing can be made from the My Subscriptions window. You can access this window from the switcher. Once you access the My Subscrip...
Wed, 13 Jul, 2022 at 2:41 PM
How to add add-ons to my plan?
Go to the My Subscription window. You can access Subscriptions from the switcher.  You can add add-ons by clicking on the Edit/ Buy add-ons from t...
Wed, 13 Jul, 2022 at 2:43 PM
How can I move to a lower plan?
All changes to your billing can be made from the My Subscriptions window. You can access this from the switcher. Once you access the My Subscription wi...
Wed, 13 Jul, 2022 at 3:34 PM
How can I edit my billing frequency?
You can access the My Subscription window from the switcher.  From here, you can edit your plan details from the Manage Plan button.  Undern...
Wed, 13 Jul, 2022 at 3:38 PM
How can I edit my billing information?
 You can access the My Subscription window from the switcher.  Billing information You can switch tabs from My Subscription to Addresses. Click o...
Thu, 8 Sep, 2022 at 1:15 PM
How can I view and download invoices?
Go to the My Subscription window. You can access Subscriptions from the switcher.  When you switch tabs from the My Subscription tab, you can acc...
Wed, 24 Aug, 2022 at 12:32 PM