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Customer

Everything you need to navigate the billing module as a paid customer.

How can I buy more licenses?
With Freshworks, you scale when you are ready to! If you’re expanding your team and need to increase the number of users in your current plan, you can do th...
Thu, 22 Dec, 2022 at 12:52 PM
How can I decrease the number of licenses?
Go to the My Subscription window from the switcher. If you have a single subscription, you will directly see the Subscription Summary. If you ...
Thu, 22 Dec, 2022 at 12:51 PM
How can I upgrade my subscription plan?
All changes to your billing can be made from the My Subscriptions window. You can access this window from the switcher. If you have a single subscripti...
Thu, 22 Dec, 2022 at 12:50 PM
How to add add-ons to my plan?
Go to the My Subscription window. You can access Subscriptions from the switcher. If you have a single subscription, you will directly see the ...
Thu, 22 Dec, 2022 at 12:50 PM
How can I move to a lower plan?
All changes to your billing can be made from the My Subscriptions window. You can access this from the switcher. If you have a single subscription, y...
Thu, 22 Dec, 2022 at 12:49 PM
How can I edit my billing frequency?
You can access the My Subscription window from the switcher.  If you have a single subscription, you will directly see the Subscription Summary. If yo...
Thu, 22 Dec, 2022 at 12:49 PM
How can I edit my billing information?
 You can access the My Subscription window from the switcher.  If you have a single subscription, you will directly see the Subscription Summary. I...
Thu, 22 Dec, 2022 at 12:48 PM
How can I view and download invoices?
Go to the My Subscription window. You can access Subscriptions from the switcher.  If you have a single subscription, you will directly see the Subscr...
Thu, 22 Dec, 2022 at 12:48 PM
How can I access my Billing Audit Logs
Audit logs are records of events you would want to track in your workflow. They help internal/ external compliance audit cycles and identify discrepancies ...
Mon, 19 Dec, 2022 at 8:28 PM