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Analytics at a glance

Introduction to Analytics and some answers to FAQs
With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide whi...
Tue, 1 Jun, 2021 at 3:36 PM
Breaking down terms used in Analytics
A report can be used to group and observe relevant data. For instance, if you're looking to create a dashboard to keep an eye on your support team'...
Wed, 2 Sep, 2020 at 2:32 PM
How do I set date range dimension?
To correctly report on time-based metrics like tickets resolved or new employees, you'll have to configure the date range dimension, i.e the attribut...
Wed, 2 Sep, 2020 at 2:33 PM
What's new in Analytics?
The All-New Report Builder Experience in Analytics (This solution article may not be relevant for users who would have onboarded or started using Fre...
Mon, 29 Aug, 2022 at 7:32 PM
Sub Totals and Grand Totals
Sub Totals and Grand Totals help you visualise multiple levels of summary data at one go. Sub Totals is calculated as an aggregation of a specific set of me...
Fri, 21 Apr, 2023 at 6:51 PM
Unified Analytics for Freshworks Customer Service Suite
Freshworks Analytics’ robust reporting capabilities get a ‘level’ up with Unified Analytics for the all-new Customer Service Suite, which combines div...
Thu, 24 Aug, 2023 at 6:40 PM