What is a Custom URL?
When you first sign-up for a Freshworks product, we auto-generate an Organization URL for your Organization based on your signup data and our proprietary domain generation algorithm. It should look something like this: yourcompany.freshworks.com or yourcompany.myfreshworks.com. If you would like to edit the first half (yourcompany) portion, read more here. On the other hand, a custom URL lets you change the entire URL, removing the freshworks.com part of the URL. Effectively, it could be yoursubdomain.yourcompany.com or simply yourcompany.com.
How can I create a Custom URL?
1. Once created, the Custom Name URL can only be changed again by the organization admin
2. Before generating the DNS record, you can either update or cancel the request if you wish to
Available for all products in Freshworks. Org admins can enable it though the Neo Admin Center.
Important Note: If you have configured a custom SSO policy in the security section already, you will have to modify the security configuration at your IdP to reflect the new custom URL. Unless you do this, your SSO Configuration is not considered complete and you won't be able to log in to your Freshworks account.