You can integrate your Freddy Self-service bot with your Freshchat accounts to serve your bot on Freshchat’s BYOB (Bring Your Own Bot). Integrating your Freddy Self-service bot with Freshchat enables you to move incoming chats between your agents and bots. When your customers are talking to your bot and need a live agent, your agents can take over. Once the agent resolves the ticket, the conversation is handed back to the bot.


You can either use the native Self-service bot widget or use the Freshchat widget. The bot can be deployed in the Freshchat widget using the Freschat + Live Agent assist integration. You can learn more about setting up this integration here. Each of the customer-facing widgets has specific features. Prioritize your needs and use-cases before making a choice. Here's a short summary:

Using the Freshchat widget
(Freshchat + Live agent assist)

Using the Freddy Self-service bot widget
(Bot widget + live Agent assist)

Deploying the bots on WhatsApp

Deploying the bots on Facebook Messenger

Only buttons and text are supported as input options in the Freshchat widget.

Input options like carousels, dropdowns, media, and rich text inputs are supported by the bot widget

If you already use Freshchat’s features like Triggered Campaigns, Co-Browsing, FAQs, and FreshChat Topics.

If you want to make use of client-side actions or custom parameters

Bots can be deployed in mobile apps using the Freshchat SDK.

Bots can be deployed in mobile apps using WebView.


Please write to freshbots-support@freshworks.com if you have any more questions, we'll be happy to help you.