With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only after logging in,  for both agents and customers.

When your users receive an attachment in their mailbox they'll be prompted to log in to the portal in order to access or download the file. If you've set up single sign-on, the login page redirects to the SSO page by default. Your users will then have to sign in to access the attachment.

This feature can be enabled on request. Just write to support@freshdesk.com and we'll help you out