Quick Actions in the bot builder enables customers to move around easily in a bot conversation. You can allow your customers to go to the previous or a different dialog or conversation at any point in time at just a click of a button if required.


A quick guide to setting up Quick Actions:

  • Login to your chatbot builder account as an Admin/Owner

  • Select the bot you want to edit from the bot list page

  • Click on the ‘Quick Actions’ icon from the right navigation bar



  • Use the ‘+ New quick action’ to set up a new one

  • Give your quick action a name under ‘Label

  • Define which dialog this quick action should lead to upon selection under ‘Go to dialog

  • Choose the required type of quick action. There are three types:

    • Predefined buttons: Choose this option if the defined quick action is to be a button in the flow. By selecting the checkbox below, this button can be enabled to show up for all dialogs in the bot conversation by default.

    • Widget menu: Choose this option if the defined quick action is to show up as part of the widget menu in the bot widget header.

    • Slash command: Choose this option if the defined quick action is to be triggered by a / command in the input box. 



Preview:

In our example, the 'Start over' quick action has been defined to be a widget menu.