Freshworks is committed to implementing and updating security controls to ensure information systems and customer data used as part of our offerings are protected.  Freshworks ended support for the older versions of TLS (1.1 and below) and continued support for TLS 1.2 across our suite of products in April 2020.

We are now changing our transport layer security controls to allow only strong cipher suites. This update will aid in eliminating all the TLS downgrade attacks and thereby strengthening the secure use of Transport Layer security. 

We request you use the latest version of browsers / API clients to access the Freshdesk product without any interruption.  If you are not using the latest version of browsers / API clients, it may lead to an ssl communication error which will not allow you access to the Freshdesk product.

If you are running on the latest version of browser and API clients, there is no action required from you and end users.

If you have any queries or concerns regarding the changes to Freshworks' transport layer security controls, we recommend reaching out to your IT team. They can assist you in ensuring that your systems and applications are using the latest versions of browsers / API clients that support the required ciphers. This will help you avoid any SSL communication errors and ensure uninterrupted access to the Freshdesk product.

Old cipher: ELBSecurityPolicy-TLS-1-2-2017-01 

New cipher: ELBSecurityPolicy-TLS13-1-2-Res-2021-06

Reference link:: 

Reach out to in case of any queries.

You can check out the minimum system requirements for Freshdesk here

System and browser requirements for Freshdesk