You have to allowlist certain IPs from your end. We’re doing this to ensure that we can serve you better from a security and performance perspective. 


Add these IPs to your allowlist only in case you have any firewall restrictions and accept requests only from known IP ranges.


What does it mean?


We have made changes to the mechanism of routing external requests made from Freshdesk. External calls include all outgoing requests made from the Freshdesk application infrastructure, like requests made through webhooks and integrations. 


Why are we making this change?


We’re doing this to get a complete view of what external services Freshdesk is interacting with, and it will help us strengthen your security, performance, and reliability. This way, we can secure your systems from any intended security threats.


This is applicable to you only if:

  • you're triggering webhooks to an external API endpoint from Freshdesk
  • you have a custom app that connects an external application with Freshdesk
  • you're using a custom mail server for fetching and delivering emails.


Allowlist the below-mentioned IPs in your firewall before 13th Feb 2023 to ensure the smooth functioning of external calls made from Freshdesk.


 


Region

IPs to be added to the allowlist

US

52.23.125.16

52.6.203.74

52.70.237.175

52.204.105.214

52.204.121.147

52.70.141.174

18.207.85.237

54.172.69.206

54.152.41.238

54.175.228.53

52.7.252.72

52.70.207.160

52.86.96.27

34.202.174.188

52.203.5.138

44.206.73.232

44.206.73.233

44.206.73.234

44.206.73.235

44.206.73.236

44.206.73.237

44.206.73.238

44.206.73.239

EU

52.16.90.140

52.17.38.68

54.154.255.178

54.154.255.177

54.154.255.176

54.154.255.186

52.28.165.113

52.57.168.188

18.184.214.37

18.184.155.228

3.74.148.8

3.74.148.9

3.74.148.10

3.74.148.11

IN

13.127.147.204

13.232.27.234

13.126.102.179

13.127.126.68

52.66.154.99

43.204.166.208

43.204.166.209

43.204.166.210

43.204.166.211


AU

13.54.129.132

54.79.48.122

52.62.151.40

3.26.254.196

3.26.254.197

3.26.254.198

3.26.254.199


Reach out to us at support@freshdesk.com if you have any questions.