Your trial typically lasts 21 days and gives you the flexibility to test out all the crucial features of individual or multiple products. You are likely to be on one of our higher plans, with the choice to opt for a lower plan as well. Trials are not only the best time to test how the solution solves your business problem, but also to understand the combination of features, bundles, and add-ons that you need.
You can effortlessly switch between trial plans with the following steps:
Access Subscriptions from the switcher. You will be redirected to the My Subscriptions window.
If you have a single subscription, you will directly see the Subscription Summary. If you have more than one, you will have to choose the Subscription you wish to manage as shown below. 
Select Manage Trial in the top left corner of the screen.
Next, select Change Plan
Underneath the options, you will find all the plans you can try. In addition to the plans within the product, you can also switch between tabs to find the product categories that you can try.
Once you select the right plan for you, click Switch Trial
Confirm the switch when ready. Dependng on the product you are using, you might get another window to confirm theswitch.
Note -
- Switching to lower plans will delete all your data from features that are not available in the lower plan. The list of features you lose on downgrading depends on the products that you are using.
- We recommend that you carefully examine the plan-feature mapping list before making the switch to a lower plan.
You will see a success message once the switch is done.
For more details write to billing@freshworks.com.