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Restrict access to your support portal using IP address
You can restrict support agents and customers who can log in to your support portal to certain IP addresses. Once you enable IP range restriction in your p...
Thu, 3 Dec, 2020 at 3:15 PM
Password policy
You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...
Fri, 12 Nov, 2021 at 1:21 AM
Restricting helpdesk access to certain domains ( Domain whitelisting)
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, on...
Mon, 3 Oct, 2022 at 6:34 PM
TLS V1.1 support deprecation
From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...
Mon, 30 Mar, 2020 at 1:08 PM
Secure attachments
With secure attachments, you can ensure that any attachments sent out from Freshdesk (Ticket replies, outbound emails, notifications) can be accessed only a...
Fri, 18 Jun, 2021 at 2:40 AM
Restrict file extensions
You can control agents and customers from sending and receiving specific file types while exchanging messages on tickets.  For example, you can block cu...
Fri, 2 Dec, 2022 at 9:46 PM