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Security

Restrict access to your support portal using IP address
You can restrict support agents and customers who can log in to your support portal to certain IP addresses. Once you enable IP range restriction in your p...
Wed, 5 Jul, 2023 at 4:07 PM
Password policy
You can set up different levels of password security using Freshdesk for your customers. By default, any password must contain a minimum of 8 characters an...
Mon, 3 Jul, 2023 at 2:54 PM
Restricting helpdesk access to certain domains ( Domain whitelisting)
When you are using Freshdesk internally or with a known set of clients, you'd want to restrict access to the helpdesk to certain domains. This way, onl...
Fri, 26 May, 2023 at 3:48 PM
TLS V1.1 support deprecation
From the 30th of April 2020 (PST), Freshdesk will be moving away from the TLS 1.1 version and will disable the encryption protocol across all its services. ...
Mon, 30 Mar, 2020 at 1:08 PM
Attachment security
TABLE OF CONTENTS Securing your attachments (going out from Freshdesk) Receiving attachments securely (coming into Freshdesk) Securing your attachments...
Mon, 18 Dec, 2023 at 4:27 PM
Restrict file extensions
You can control agents and customers from sending and receiving specific file types while exchanging messages on tickets.  For example, you can block cu...
Thu, 18 May, 2023 at 7:42 PM
Allowlist NAT IPs
You have to allowlist certain IPs from your end. We’re doing this to ensure that we can serve you better from a security and performance perspective.  A...
Wed, 7 Jun, 2023 at 12:37 PM
Enabling TLS 1.2 Strong Cipher Suites
Freshworks is committed to implementing and updating security controls to ensure information systems and customer data used as part of our offerings are pro...
Fri, 23 Jun, 2023 at 4:23 PM
Configuring CSP for Freshdesk Portal
This article provides details on configuring the content security policy (CSP) for Freshdesk portal layout customization. CSP is a security layer that prote...
Wed, 1 Feb, 2023 at 4:03 PM
Update on IP allowlisting for Freshdesk Application Load Balancer
New Static IPs for all regions (Jan 2024) Allowlist the following static IPs so your agents can access Freshdesk via VPN 162.159.140.147 172.66.0.14...
Thu, 25 Jan, 2024 at 2:46 PM