Go to the My Subscription window from the switcher. 

From the My Subscriptions screen, select Manage Plan

In the text box under Total Users enter the number of users.  When you want to reduce the count, enter fewer as required. 

The billing amount will change accordingly.

Scroll down and click
 Update Subscription.

Your subscription edit will change as per your billing schedule. 

Note - 

  • When you reduce the number of licenses you have, your change will only be reflected in the next billing period, once the current subscription is complete. 
  • If you do not have a saved card in your subscription ( that is, you do not pay online), you are an offline paying customer. Please get in touch with us since you cannot reduce your license count online. You can reach us on billing@freshworks.com.