At Freshworks, you can scale at your own pace! If you’re expanding your team and need to increase the number of users in your current plan, you can do that in a few easy steps. 

Go to the My Subscriptions window. You can access Subscriptions from the switcher.

From the 
My Subscriptions screen, select Manage Plan.

In the text box under Total Users enter the number of new licenses you need. The billing amount will change accordingly.

Scroll down and click
 Update Subscription.

Note: If you pay online (have a saved card in your subscription), you will notice a transaction on your credit card matching the invoice amount.

If you do not have a card saved in your subscription (you are an offline paying customer), you will have to clear the newly generated invoice in the stipulated time frame for uninterrupted subscription access.

For more information, you can write to