freshworks

With Freddy Self-service, you can build a bot without requiring custom development. It is as easy as connecting a few dots with numbers. We’ll walk you thro...

A dialog is the building block of conversational bots. You can create multiple dialogs and put them together to make one flow. The bot goes through each dia...

One of the essential aspects of a conversational bot is the bot’s ability to carry on a conversation with your customers. The bot should be capable of recei...

Your brand design is essential. It conveys a lot to your customers about you. You’ve probably invested a lot of time and effort into your brand design. This...

Versioning enables you to create and manage multiple releases or versions of the same bot. If you want to add or optimize existing workflows in a publishe...

The bot builder allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create, you can configure an action...

Using conditions, you can interlink dialogs based on a set of rules or logic to solve for your use-case in the bot builder. The Conditions tab under a dialo...

Every conversation your bot has with your customers is recorded on the Conversations page. You can view all the messages exchanged between the bot and the c...

You can make extensive API calls to any external system to fetch or push data and display it as part of the bot conversation. You do not have to pass parame...

Quick Actions enables customers to move around quickly in a bot conversation. You can allow your customers to go to the previous or a different dialog or co...