FreshLogo freshworks

Response Assist

Response Assist connects your agents to answers while they reply to your customers. With solution article and canned response suggestions, your agents no longer spend time researching answers, thus improving their productivity and delighting your customers.

Use solution article suggestions to respond to tickets faster
Solution articles are often used by agents to respond to customer tickets. Not only do they contain a lot of information relevant to common customer cases, ...
Thu, 11 Jun, 2020 at 12:48 PM
Use canned response suggestions to respond to tickets faster
Canned responses are an effective way for agents to use a predefined set of email templates to respond to common customer queries. They save agents the hass...
Thu, 11 Jun, 2020 at 12:54 PM