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Auto Triage

Auto-classify tickets using Freddy's Auto Triage
Auto Triage, powered by Freddy, auto-classifies incoming tickets to save agents’ time and effort. Auto Triage provides ticket field value suggestions to age...
Mon, 4 May, 2020 at 12:19 PM
Measure the performance of Auto Triage using Reports
You can use the Freddy Reporting app to track and optimize the performance of Auto Triage. To get started, you need to install the custom Freddy Reporting a...
Mon, 11 May, 2020 at 10:52 AM
Set up Auto Triage to automatically classify incoming tickets
Auto Triage, powered by Freddy, auto-classifies incoming tickets to save agents’ time and effort. Auto Triage learns from existing ticket data to provide ti...
Thu, 6 Aug, 2020 at 6:05 PM