FreshLogo freshworks

Assist Bot

Equip your agents with the right information, at all times, to increase efficiency and productivity using the Assist bot from Freddy

Basics of the Assist Bot
Assist bot, powered by Freddy AI, helps you create guides to onboard agents faster, ensures consistency in agent responses, boosts agent morale by enabling ...
Sun, 3 May, 2020 at 4:41 PM
How to build an Assist bot?
The Assist bot builder lets you build a bot without the need for custom development. It is as easy as connecting a few dots with numbers.    A quick guide...
Sun, 3 May, 2020 at 6:09 PM
Enabling 'Multiselect' in an Assist bot conversation
Multiselect in the bot builder allows agents to select more than one option as applicable in a bot conversation. Restricting agents to a single select radio...
Sun, 3 May, 2020 at 6:43 PM
Configuring 'Actions' in the Assist bot flows
The Assist bot’s builder, powered by Freddy, allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create...
Sun, 3 May, 2020 at 6:21 PM
Setting up your API Library in the Assist bot
The Assist bot's builder allows you to make extensive API calls to any external/internal system to fetch or push data and have it displayed as part of ...
Mon, 4 May, 2020 at 2:34 AM
'Conversations' in the Assist bot flow
Every conversation your bot has with your agents is recorded as a ticket in the Assist bot builder. You will be able to view all the messages exchanged betw...
Mon, 4 May, 2020 at 1:16 AM
Multilingual bot flows in the Assist bot
When you have agents working globally across various regions, a bot helping the agent in a language they best understand will improve the agent experience a...
Mon, 4 May, 2020 at 12:31 AM
Custom Params for Freddy Assist
When the agent is logged in from a Freshdesk account, you might want to fetch some information like their agent ID, the source page from where the bot was i...
Mon, 4 May, 2020 at 5:24 PM
Setting up 'Quick Actions' in your Assist bot
Quick Actions in the bot builder enables agents to move around easily in a bot conversation. You can allow your agents to go to the previous or a different ...
Mon, 4 May, 2020 at 1:19 AM