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Analytics for Chatbots

With Analytics, leverage your chatbots' data to craft experiences that wow customers. Take charge with curated reports for quick insights, custom reporting to build reports unique to your business, improved shareability for better collaboration.

Introduction to ChatBot Analytics
Analytics in Freshbots lets you understand the efficiency and performance of your chatbot. You can analyze the number of messages exchanged in a bot convers...
Mon, 17 Feb, 2020 at 11:53 AM
Messages In-depth
The Messages In-depth report gives you an overview of the number of messages exchanged between the chatbots, customers, and chat agents.  With this repo...
Mon, 17 Feb, 2020 at 4:51 PM
Conversations In-depth
Every conversation your bot has with your customers is recorded as a ticket in the bot builder. This includes all the conversations that were initiated by t...
Wed, 29 Jan, 2020 at 5:51 PM
API's Overview & Performance
API’s are used to communicate with various systems to pull information in & out of bots. This report gives you an overview of the API performance. ...
Wed, 29 Jan, 2020 at 5:52 PM
Custom Reports for bots
As Administrators, you are often restricted to viewing your reports based on the available metrics and ticket fields. Filters help you refine your reporting...
Wed, 29 Jan, 2020 at 5:48 PM