Analytics in Freddy Self-service
With Analytics, leverage your chatbots' data to craft experiences that wow customers. Take charge with curated reports for quick insights, custom reporting to build reports unique to your business, improved shareability for better collaboration.
Once your bot has started interacting with customers, you can start measuring the success rate. Below are four simple insights that can be tracked quickly a...
Tue, 2 Feb, 2021 at 4:30 PM
Analytics in Freddy Self-service lets you understand the efficiency and performance of your chatbot. You can analyze the number of messages exchanged in a b...
Tue, 2 Feb, 2021 at 4:33 PM
The Messages In-depth report gives you an overview of the number of messages exchanged between your chatbots, customers, and chat agents. With this rep...
Thu, 4 Feb, 2021 at 11:38 AM
Every conversation your bot has with your customers is recorded as a ticket in the bot builder. This includes all the conversations that the customers initi...
Wed, 3 Feb, 2021 at 10:26 PM
API’s are used to communicate with various systems to pull information in & out of bots. This report gives you an overview of the API performance. I...
Thu, 4 Feb, 2021 at 11:41 AM
Analyzing how your bots perform is essential to understand the behavior of your bot. You can learn more about how your bots behave, get insights into what p...
Wed, 3 Feb, 2021 at 9:49 PM
Usually, we send your bot reports as a CSV file to an email address of your choice. Learn more here. However, if you’d like to export your bot data to AWS ...
Wed, 3 Feb, 2021 at 9:52 PM
As Administrators, you are often restricted to viewing your reports based on the available metrics and ticket fields. Filters help you refine your reporting...
Tue, 1 Sep, 2020 at 1:04 PM