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Freddy Answer Bot

Provide instant answers and delight customers with Freddy Answer Bot
This feature is available in Forest Omnichannel What is Freddy Answer Bot? Freddy Answer Bot gives instant and precise answers to your customer's ...
Mon, 4 May, 2020 at 9:42 PM
Training Freddy Answer Bot to provide instant resolutions
This feature is available in Forest Omnichannel The process of training Freddy Answer Bot is iterative and needs to be consistent. Follow these steps to...
Mon, 4 May, 2020 at 9:41 PM
What are bot flows? How to trigger bot flows in Freshdesk?
This feature is available in Forest Omnichannel ​ Bot flows are a step by step conversational flow that you want a bot to perform while engaging with your u...
Mon, 4 May, 2020 at 10:12 PM
How to create effective answers?
This feature is available in Forest Omnichannel ​ To add effective answers, it’s important to identify all the commonly asked questions from your customers....
Mon, 4 May, 2020 at 10:08 PM
Measure the performance of your Freddy Answer Bot using Insights
This feature is available in Forest Omnichannel Insights give an overview of how well the bot has engaged with your customers and the impact it has o...
Mon, 4 May, 2020 at 9:57 PM