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Freddy Answers

Provide instant answers and delight customers with Freddy Answers
What is Freddy Answers? Freddy Answers gives instant and precise answers to your customer's questions helping with instant resolutions and happier cus...
Thu, 25 Jun, 2020 at 1:14 PM
Training Freddy Answers to provide instant resolutions
This feature is available in Forest Omnichannel The process of training Freddy Answers is iterative and needs to be consistent. Follow these steps to ma...
Wed, 22 Jul, 2020 at 1:16 PM
What are bot flows? How to trigger bot flows in Freshdesk?
This feature is available in Forest Omnichannel Bot flows are a step by step conversational flow that you want a bot to perform while engaging with your...
Thu, 30 Jul, 2020 at 1:07 PM
How to create effective answers?
This feature is available in Forest Omnichannel To add effective answers, it’s important to identify all the commonly asked questions from your customer...
Mon, 15 Jun, 2020 at 4:01 PM
Measure the performance of Freddy Answers using Insights
Insights give an overview of how well the bot has engaged with your customers and the impact it has on your business. Insights tab will give you the num...
Mon, 15 Jun, 2020 at 4:02 PM