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Complete guide to the chatbot builder

Measuring KPIs
Once your bot has started interacting with customers, you will want to start measuring its success rate. Below are 4 simple insights that can be tracked qui...
Thu, 12 Mar, 2020 at 4:06 PM
Freshbots FAQs
How does the bot pick up the font and its format in the conversation? The font style of the messages in the chat conversation will be picked up based on ...
Thu, 2 Jan, 2020 at 12:29 PM
Export Data
Analyzing the data is important to understand the behavior of the bot. With the data in hand, you can get insights into what parts of the stories work and w...
Wed, 29 Jan, 2020 at 6:24 PM
Integration of Freshchat with chatbot
You can integrate Freshbots with Freshchat to serve bot as an external service which is called Freshchat BYOB(Bring Your Own Bot). Freshchat is a live chat ...
Tue, 10 Mar, 2020 at 12:11 PM
Custom params
When the customer is logged in from portal or website, you might want to fetch some customer information like their order ID, date of birth, customer ID, et...
Tue, 28 Jan, 2020 at 12:04 PM
Pre-defined navigation
This feature is used to navigate to a specific dialog/conversation or to go a step back in the customer bot conversation. It can be accessed by clicking the...
Thu, 12 Mar, 2020 at 11:33 AM
Assign a conversation to a Freshchat Agent from chatbot
There are cases where you want your customers to land to a live chat agent directly, instead of making them go through the complete bot flows and eventually...
Thu, 12 Mar, 2020 at 11:33 AM
Integration of Facebook with Chatbot
Facebook messenger is one of the popular social media channels to interact with your customers and boost your market. A conversational interface coupled wit...
Thu, 12 Mar, 2020 at 11:33 AM