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Chatbot Builder - A complete guide

Basics of the Chatbot Builder
Bot  An automated conversational agent that converses with customers based on a set of conditions. The bot is also empowered with the ability to perform ac...
Fri, 1 May, 2020 at 4:43 PM
Bot builder - A simple bot flow
The bot builder has beaten the general perception that building a bot requires custom development. It is as easy as connecting a few dots with numbers indic...
Mon, 20 Apr, 2020 at 12:37 PM
Enabling 'Multiselect' in a chatbot conversation
Multiselect in the bot builder allows users to select more than one option as applicable in a bot conversation. Restricting customers to a single select rad...
Wed, 29 Apr, 2020 at 2:23 PM
Configuring 'Actions' in the bot builder
The bot builder allows you to set up dialogs and connect them to another, anywhere in the workflow. For every dialog you create, you can configure an action...
Sun, 3 May, 2020 at 6:16 PM
Configuring conditional flows in the chatbot builder
You can interlink dialogs to create a conditional based on a set of rules or logic to solve for your use-case in the bot builder. The ‘Conditions & Path...
Sat, 2 May, 2020 at 11:48 PM
Conversations in the chatbot builder
Every conversation your bot has with your customers is recorded as a ticket in the chatbot builder. You will be able to view all the messages exchanged betw...
Sat, 2 May, 2020 at 6:33 PM
Setting up your API Library in the bot builder
The bot builder allows you to make extensive API calls to any external system to fetch or push data and have it displayed as part of the bot conversation. W...
Sun, 3 May, 2020 at 4:04 PM
Using Functions in the bot builder
Setting up dialogs in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will wa...
Sun, 3 May, 2020 at 12:20 AM
Enabling your chatbots to be multilingual
When you have a global customer base, a bot talking to your customers in a language they best understand will improve your customer support and CSAT rating....
Thu, 30 Apr, 2020 at 2:15 PM
Setting up Quick Actions in a bot conversation
Quick Actions in the bot builder enables customers to move around easily in a bot conversation. You can allow your customers to go to the previous or a diff...
Wed, 29 Apr, 2020 at 10:53 PM