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Complete guide to the chatbot builder

Basic definitions - Bot builder
WEBINAR: Welcome a new virtual support agent to your team. Click here to register now! Bot  An automated conversational agent that converses with custo...
Fri, 28 Feb, 2020 at 10:52 AM
Bot builder - A simple bot flow
The bot builder has beaten the general perception that building a bot requires custom development. It is as easy as connecting a few dots with numbers indic...
Mon, 25 Nov, 2019 at 6:57 PM
Configuring 'Actions' in the bot builder
The bot builder allows you to set up nodes and connect them to another, anywhere in the workflow. For every node you create, you can configure a follow-up a...
Mon, 10 Feb, 2020 at 2:35 PM
Setting up your API Library in the bot builder
The bot builder allows you to make extensive API calls to any external system to fetch or push data and have it displayed as part of the bot conversation. W...
Mon, 25 Nov, 2019 at 6:55 PM
Configuring conditional flows
You can interlink dialogs to create a conditional based on a set of rules or logic to solve for your use-case in the bot builder. The ‘Conditions & Path...
Thu, 2 Jan, 2020 at 12:44 PM
Using Functions in the bot builder
Setting up nodes in your bot builder to send out preset responses to customers is pretty straightforward. However, depending on your business, you will want...
Mon, 25 Nov, 2019 at 6:54 PM
Configuring widget settings
A lot of efforts go into coming up with a company’s brand design. It’s only natural that the support provided by the company reflects the same brand. The bo...
Thu, 13 Feb, 2020 at 11:56 AM
Multilingual bots
When you have a global customer base, a bot talking to your customers in a language they best understand will improve your customer support and CSAT rating....
Mon, 25 Nov, 2019 at 6:56 PM
Bot activities
Bot activities in the bot builder gives you a consolidation of errors, details of all these errors, and all information related to the bot’s conversation wi...
Mon, 25 Nov, 2019 at 6:56 PM
Conversations in the bot builder
Conversation List Page: Every conversation your bot has with your customers is recorded as a ticket in the bot builder. The conversations page in the bot b...
Mon, 25 Nov, 2019 at 7:04 PM