FreshLogo freshworks

Getting started with email in Freshdesk

Using custom email servers to send and receive support emails
In addition to setting up your support mailbox via email forwarding, you can also choose to use your own email servers for sending and receiving emails thr...
Thu, 1 Aug, 2019 at 12:14 PM
Activating your support email
Once you've added a support email address to your account, you will have to verify and set up forwarding rules in your mailbox. Kindly follow the below...
Mon, 4 May, 2020 at 5:03 PM
Setting up a forwarding rule in Gmail
Freshdesk lets you convert incoming emails into tickets. If you need to forward emails coming into your Gmail account to Freshdesk, you will have to set u...
Mon, 9 Oct, 2017 at 4:30 PM
Migrating from Gmail to Freshdesk
When you move from email support to a helpdesk, you will need a seamless migration experience that prevents you from switching back and forth between the ...
Thu, 25 Jul, 2019 at 1:36 PM