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What are the different email notifications and how to use them
The different email notifications and what they do: Go to Admin > Helpdesk Productivity > Email Notifications You will notice that there are four ...
Wed, 6 May, 2020 at 6:01 PM
Configuring dynamic email notifications
If you support customers across multiple languages, you can customize your automated email notifications corresponding to each requester's language s...
Wed, 28 Nov, 2018 at 7:31 PM
Built-in smart notifications for Agents
Smart notifications gives you important real-time alerts right inside Freshdesk. This way you can prioritize your next action and respond faster. You can ...
Tue, 10 Oct, 2017 at 4:27 PM