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Initiating outbound conversations with customers

Sending an outbound email
Though support conversations are mostly initiated by the customer, in some cases your support agents may want to reach out to customers themselves. For ex...
Mon, 9 Oct, 2017 at 5:19 PM
The differences between an outbound ticket and a normal ticket
Every outbound email your agents send from Freshdesk is immediately converted into a ticket. From this point, the email is treated as a one-on-one convers...
Mon, 9 Oct, 2017 at 4:45 PM