If you’d like to export your bot data to AWS instead of receiving it via email, we can help you do so by pushing all your data to S3. Amazon S3 can be employed to store any type of data for backup and recovery, disaster recovery, data archiving, etc.
Owing to security reasons, we do not share files using secret key auth, so please add our IAM prod user in your AWS for permissions.
Our IAM user: arn:aws:iam::103813748112:role/aws-opsworks-ec2-role
Once this is done, we will need the following information from your end to complete the process:
The frequency at which the data should be pushed (max throttle 15 min)
URL of your S3 bucket
Region of your AWS S3
List of reports that need to be pushed
Bot name and version to be scheduled
Email address to which the scheduler notification is to be sent. This email address should be a user in the chatbot builder account.
The reports will be pushed as a zipped file. The name of the file will be of the format: Botname_version_date_Time_uniqueidentifier.
For example: SupportBot_V1_27_03_2020_06_02_50_PM_VOlqgEOz5U. Extracting this will give you the report in CSV format.
Note: We are only able to share the report in CSV format.